FAQ

Welcome to the new BébeZen  FAQ Help Center.
Please browse this FAQ page, to find the answers that best match your 
question. If you can't find what you're looking for, please feel free to 
contact us.
Online Form: Click the 'Contact Us' at the bottom of any page and 
follow the instructions. Our customer support team works around the 
clock to respond to any question you may have!
Email us! (Please note that our response time may be up to 3 business 
days)
We appreciate your patience while we revert back to your inquiry and 
will do everything we can to assist you as fast as possible.
About My Account
What is “My Account”?
The “My Account” section helps you with all your questions about your
account, or problems using our website.
Go to our helpful FAQ page which can help you navigate through 
the frbebezen.com your account, to view your orders and 
even to update your account details; such as your password and so on. 
We're sure that you'll be able to find the answer you're looking for.
If you have already searched the FAQ section and haven't found the 
answer you're looking for, you are welcome to contact our dedicated 
Customer Support Team. You can Contact Us or send an email to us 
(email response time may take up to 3 business days), one of our team 
members will be there at your service to assist you.
Why do I need an account?
You can purchase on our website as a guest. However, it’s always
advisable to have an account for your shopping.
It allows you to:
Check the status of your current order and the order history;
Contact Customer Support for general assistance;
Check your shipping and payment information;
Add an item to “My cart” so that you can purchase it in the future.
Manage your coupons
It is convenient for a registered member to make orders and access 
some features of the Website. Please register with updated personal 
information including your name, address, and a valid email address, 
and please ensure the information provided is accurate and up to date.
What should I do if I forgot my password?
In case if you have forgotten your password, simply click on “Forgot my
password”, and enter your email account. The automated system will 
send you an email immediately. Follow the instruction and you could 
reset your password.
How do I complete the payment?
At BébeZen , we accept several payment methods. You can 
complete your purchase with PayPal or any major Credit or Debit Card 
provider.
All payments must be received in full prior to dispatch of goods or 
issuance of a coupon. In case if your payment is declined by your bank, 
credit card issuer, or our website, BébeZen  will not fulfill your order.
All transactions are in US Dollars. PayPal or any major Credit or Debit 
Card provider will automatically convert your payment to your local 
currency.
How to redeem the coupon code?
Please click on “checkout” and fill in payment information, then click on
“continue”, and you will be redirected to a new page where the coupon
code can be redeemed. The code needs to be entered exactly as 
advertised with any capital letters and spaces.
About My orders
What is “About My Orders”?
The 'My Orders' section cover topics relating to the order you have 
placed on BébeZen . In the articles within this section, you will be 
able to find an answer to your questions;
If you have already searched the FAQ section and haven't found the 
answer you're looking for, you are welcome to contact our dedicated 
Customer Support Team. You can Contact Us or send an email to us 
(email response time may take up to 3 business days), and one of our 
team members will be there at your service to assist you.
Did I make an order successfully?
Once the payment completed, you will receive an order confirmation 
email, if not, please re-check-in your “spam folder” or “my orders”.
Note: If you receive an email with your payment confirmation, do not 
panic. As your order is marked high risk due to a potentially 
unauthorized payment, all we need is a confirmation email regarding 
your payment.
How to check my orders information?
Please kindly log in to your account, and click 'my orders'.
In 'my orders', you can check your order history (order number, total 
amount), order details (shipping address, size, color, quantity etc.) and 
order status. (Confirmed, processing, shipped)
What does my orders status mean?
The status of “confirmed (order received)” means you have
successfully completed the payment, and your order is confirmed 
by BébeZen . Only under this circumstance, you are able to change 
your order details or cancel your order.
The status of “dispatching” means your order is in dispatch. At this
stage, any request to cancel or change your order is invalid.
The status of “shipped” means your order is dispatched from our
warehouse to the shipping address provided by you. Your order is on 
the way!
How to change or cancel my orders?
If you want to change or cancel your order, please contact us via email within 12 hours after receiving your order confirmation. If your 
order status is shipped, we cannot change or cancel.
How long it takes for my orders to be dispatched?
The dispatch (or handling) time is the number of business days taken 
by BébeZen   Adı to fulfill the order after receipt of your cleared 
payment. BébeZen  estimated dispatch time is 3-5 business days. 
Once the goods are shipped, you will receive an email including details 
regarding shipping confirmation, tracking number(s) and delivery time. 
You can also check the status in 'My Orders' or simply by going here.
About the Shipping
What is “About the Shipping”?
The "Shipping Information" section covers topics related to the actual 
delivery of your order. In the articles within this section, you will be able 
to find the answers to your questions.
If you have already searched the FAQ section and haven't found the 
answer you're looking for, you are welcome to contact our dedicated 
Customer Support Team. You can Contact Us or send an email to us 
(email response time may take up to 3 business days), and one of our 
team members will be there at your service to assist you.
What shipping methods do you offer?
Standard International Shipping: Your order will be shipped to your 
doorstep in approx. 7-21 Days. There are no hidden charges.
We are currently working on an express option.
How long will it take to receive my orders?
Standard International Shipping: Your order will be shipped to your 
doorstep in approx. 7-21 Days. There are no hidden charges. If the 
package is not been delivered within this specified time, feel free to 
contact our customer support team for an update. 

(Note: The shipping time does not include the dispatch time which is 
generally 1-3 business days.)
How to track my orders?
Once your order shipped out, we will send you a shipping confirmation 
email that includes your tracking number and tracking link which help 
you track your package. Alternatively you also can find the tracking 
number and tracking link under 'My Orders' section. Or simply track 
your order here.
Once the shipping company provides the tracking number, we will send 
it to you as soon as possible.
Are there any additional fees involved in international shipping?
At BébeZen , Products shipped from overseas. In some cases, 
shipment may be subject to import taxes, customs duties, and fees, 
which are levied once a shipment reaches the recipient's country. 
Additional charges for customs clearance must be fulfilled by the 
recipient.
Unfortunately, BébeZen  has no control over these charges, nor 
can BébeZen  estimate what the additional charges may be as 
customs policies vary widely from country to country. For more 
information Please contact your local customs office. When customs 
clearance procedures are required, it may cause delays beyond our 
scheduled delivery period. Due to customs regulatory policies, we 
never list purchased items as a gift or undervalue the product price.