Returns & Refunds
What is “About Returns & Refunds Information?”
If you have received your item and there seems to be something wrong
with it and want to claim a return or refund, the "Returns & Refunds
Information" section will get you started in the right direction.
We always take care in selecting a high quality and trusted goods to
offer them for sale on the BébeZen website, however, sometimes
things don't quite go according to plan.
If there is something wrong with the item you received, please contact
us via e-mail. Please provide us with images of your defective or
damaged item. In most cases we will send you out a replacement,
however, some orders are subject to a 100% refund.
What should I do if items received are not satisfactory?
If you are not satisfied with the item and want to request a refund.
Firstly, please check our Return Policy to ensure if the return is
applicable for your order.
Secondly, you have to claim your refund within 45 days from the
dispatch date.
Thirdly, you may be eligible for a refund or exchange depending on your
situation and the type of item you purchased. At BébeZen , we
reserve all the rights to charge a handling fee on all items returned for
non-quality issues. Under any circumstance, we will not refund the
original shipping cost.
What should I do if I have received the wrong order or items?
If you have received an item that you did not order or somebody else's
order entirely, please contact us as soon as possible.
To help our Customer Support Team to know what problem you have,
please kindly attach some clear photos of the incorrect order or items
you have received.
Perceived color differences due to the display settings of your
computer monitor are not grounds for an exchange or refund.
What should I do if an item in my orders is missing?
For logistical reasons, items in the same order will sometimes be sent in
separate packages so they get to you faster. You may receive one item
before the next. So don’t panic if you don’t receive all of your items at
once… they are on the way!
If you are certain that an item is missing from your order, please contact
our Customer Support as soon as possible. We will be happy to track it
for you. Once we are confirmed that an item was missing, either we will
refund you the item cost or send you a replacement 100% free of
charge.
What should I do if I received a defective or damaged item?
If the item you received is damaged or defective during shipping, you
are eligible for a replacement.
Please contact Customer Service Team and be ready to provide photos
or operating videos clearly showing the problem with the item.
Alternatively, you can open the item in front of the delivery person and if
you find that it is damaged during shipping, you can reject it. Then you
need to contact the Customer Service Team as soon as possible.
BébeZen offers insurance cover under following circumstances:
Lost in transit: If the product delivery exceeds 30 days then its
scheduled date, BébeZen will assume product is lost in transit and
refund you.
Damage in transit: If the product gets damaged during delivery.
How soon will I receive my refund?
In most cases, we will refund your money within 5 business days after
your refund has been processed. The refund will be credited to your
account that you used to pay the order. PayPal refunds are instant but
refunds to your credit/debit card can take up to 6 business days.
How do I return the products?
BébeZen hopes you will be satisfied with every purchase you make.
But if you want to return an item, returns must be prearranged and
authorized by a Customer Support member.
Item must be returned unused in its original condition with order
confirmation email. The packaging must not be broken wherever
applicable. We cannot accept returns under these cirucmstances.
• It is beyond the 45-Day Money back Guarantee Period.
• The order was placed by mistake but wasn't canceled within 12
hours.
• Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the
event date are included in the order.
• The detailed size chart is included in the description. The size you
choose does not fit you well.
• Customer has changed their mind.
Our Guarantee
We understand buying items online can be intimidating, so we offer a
100% satisfaction guarantee. If you don't have a positive experience for
ANY reason, we will do WHATEVER it takes to make sure you are 100%
satisfied with your purchase.
We want you to realize that there is absolutely ZERO risk in buying
something and trying it out. If you don't like it, no hard feelings we'll
make it right.
We have 24/7/365 E-mail Support. Please say hello to us if you need
any assistance through e-mail.
Thank you.